Front Desk / Customer Service Representative - Full Time, White Marsh

divh2Front Desk / Customer Service Representative - Full Time/h2pJob Category: Operations/ppFull-Time/ppOn-site/ppRate: $15 USD per hour/ppLocation: Nottingham, MD *****, USA/ph3Job Details/h3pFront Desk / Customer Service Representative - Full Time/ppDuring your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $***** (you can earn more with commissions!) After 30 days, your base rate will be $***** plus commissions.
/ppOur mission is to deliver the dream of flight!
Learn about iFLYs Indoor Skydiving.
iFLY is a global company with 35 U.S. locations.
This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
/ppWe are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLYs unique indoor skydiving experience!
CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
/ppEvery team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:/ppSafety First Outrageous Passion Accountability Respect/ppCSR Day-to-Day:/pulliSafety - Promote customer safety throughout their time in the wind tunnel and facility/liliSales Actively listen to guests to recommend and sell experiences that improve their time at iFLY/liliService - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner/liliService - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through/liliAdditional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds reschedule.
As needed, participation in marketing related photography, video, and social content capture for promotional usage.
/li/ulpAbility to:/pulliStand for about 8 hours a day while working on a point-of-sale system/liliExercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph/li/ulpWhat We Are Looking For:/pulliMust be 18 years of age or older/liliWeekend availability is required/liliHigh school diploma or equivalent (required)/liliExceptional sales skills/liliExceptional customer-service skills/liliConfidence in phone and face-to-face communication/liliAbility to resolve conflicts, to multi-task, and to understand customer needs/liliFriendly, upbeat, compassionate, and personable attitude/liliIntegrity, punctuality, and professional appearance/liliAbility to work well within a team maintaining positive relationships/liliBasic computer skills/li/ulpThe Good Stuff:/pulliCompetitive Salary and performance bonus opportunities/liliPaid time off (PTO) and Company Holidays/lili401k retirement investment/liliPrivate Wellness Coaching/liliEmployee Assistance Programs (F2F counseling, financial coaching, legal counseling mediation services)/liliReferral bonus program/liliTeam member discount on retail merchandise and flight packages/liliFree flight time for team members and family/liliOngoing training and development program/li/ulpAll 7 billion people on earth dream about flying, and were the only ones who make that dream come true.
Its an awesome privilege, and making that dream come true is our passion.
Join the team!
/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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