Hotel Guest Service Agent, Baltimore

Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities Bookkeeping: keep accurate records of all hotel guest account information Handle customer complaints as necessary Communicate with housekeeping to make sure guest rooms are ready Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Has experience answering telephone calls and troubleshooting stressful situations1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred High school diploma, GED, or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems Compensation $17.24 hourly About Renaissance Baltimore Harborplace HotelDiscover Renaissance Baltimore Harborplace Hotel, located on Baltimore's famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.