Hotel Guest Service Agent, Baltimore

Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people's faces?
Then you might be an excellent fit for the hotel front desk agent position on our guest services team!
You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Bookkeeping: keep accurate records of all hotel guest account information
Handle customer complaints as necessary
Communicate with housekeeping to make sure guest rooms are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has experience answering telephone calls and troubleshooting stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school diploma, GED, or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation $***** hourly About Renaissance Baltimore Harborplace Hotel
Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore's famed Inner Harbor.
The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.