Customer Service & Call Center Jobs: Field Technical …, King Of Prussia

Position # 1: Field Technical Support Representative / Level 2Location: PA110, King of Prussia, PA, USA, 19406-1331/MA016, Andover, MA, USA, 01810-5909Who are we looking for? A 3+ years experienced Field Technical Support representative. Technical Skills: Provides on-site client facing support; including installation, servicing, and repairing systems. Quality checks operational status of system equipment before deployment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications 3+ of field support experience Hardware/software installation, support and troubleshooting Experience with Windows 10 Experience with MS Office and OS365 Configuring new PC s/notebooks via SCCM imaging Ticket management experience iOS device familiarity Lift and carry up to 40lbs Work Environment Office environment Walk up Kiosk support Vending and Locker resupply Domain Skills: Install applications which were installed on the old PC Process Skills: Deliver new PC Replace old PC with new PC Install applications which were installed on the old PC. Behavioral Skills: Resolve technical issues of projects and Explore alternate designs Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Train and coach members of project groups to ensure effective knowledge management activity. Certification: Education qualification: Bachelor's Degree or equivalent experience Sumit kumarDelivery Manager, Tanisha Systems IncPhone: Ext 474Email: | Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830Linkedin: Note:- Email is the best way to connect