Customer Service Representative, Bangor

Customer Service Representative
Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS.
The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets.
The company's American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience.
LSI also provides comprehensive project management services in support of large-scale product rollouts.
The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada.
JSI, an LSI Industries company, is trusted by North America's leading grocery and retail brands to create innovative and eye-catching display fixtures and millwork.
For more than 30 years, JSI has been designing and manufacturing its display fixtures across its four North American locations.
We are looking for a Customer Service Representative to support our JSI team in Payson, Utah or Bangor Maine.
Job Summary
Develops and maintains good customer relations by providing and assuring high performance customer service.
Coordinates sales orders with manufacturing schedules.
Duties
Directly involved with all customer concerns and assists and is responsible for resolving noted issues
Receive customer orders by either fax or telephone
Advise customers about order scheduling and delivery dates
Coordinate customer orders with the manufacturing division's production capabilities
Other duties that may be assigned on an as-required basis
Responsibilities
Maintains a safe work environment
Follows procedures detailed in the Company Handbook and in other documents
Demonstrates a professional attitude when approaching work assignments
Maintains a positive outlook and offers outstanding customer service to our clientele.
Displays a sense of urgency towards completing assigned tasks
Assists in developing solutions to problems
Assures the quality of work produced is acceptable to company standards and specifications
Maintains a good attendance record
Qualifications
Preferably a two-year degree in Accounting, Business Administration or commensurate work experience
Ability to manage multi tasks in a fast paced environment
Ability to work with the highest degree of accuracy
Possess excellent verbal and written communication skills
Ability to interact with management, production employees and customers
Capable of learning new skills as needed
Must be detail oriented
Job Relationships
Reports directly to the Manager of Customer Success.
Physical Demands
Sedentary: Exerting up to 10 lbs.
occasionally, sitting most of the time, and only brief periods of standing and walking.
Requires minimal travel for training or customer store visits as needed.
Benefits:
401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
EEOC
LSI is committed to a diverse and inclusive workplace.
LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.