Switchboard Operator, Northport

Position Overview
Provide telephone switchboard and communication support for a VA Medical Center, ensuring all incoming calls, paging, and emergency communications are handled promptly and professionally.
Key Responsibilities
Answer incoming calls within 3 rings and route appropriately
Provide general information and directory assistance
Operate telephone switchboard systems and overhead paging and radio communication systems
Handle emergency calls (Code Blue, fire alarms, etc.)
Dispatch messages and coordinate emergency communications
Assist with outgoing and long-distance calls
Maintain accurate logs and records
Protect patient information in compliance with HIPAA
Qualifications
Experience in call center, switchboard, or customer service role
Strong communication and multitasking skills
Ability to remain calm under pressure
Basic computer and phone system skills
Healthcare experience (preferred)