End User Technical Support Analyst, Louisiana

End User Technical Support Analyst

The scope of the proposed services will include the following:

Assist the State in supportability of Intelligrants by OCD DRU staff during their use of Intelligrants for disaster recovery grants management based on complexity of State use

Work with Application Program Manager to ensure end user success for Intelligrants

Work directly with OCD DRU end users for daily use of Intelligrants as requested

Expertise and/or relevant experience in the following areas are mandatory:

Experience in Intelligrants grant management software functionality

Good customer service in operational use of Intelligrants

Work Location: Louisiana State Office Building location (Baton Rouge, Louisiana.)

Expected term for this Task Order:

Start: 02/24/2025

End: 12/31/2025