Customer Service Ces Texas, Baytown

EOE Statement
We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Customer Service
Description
Customer Service to work in our fast-paced office dealing with the Import community.
Servicing customers via phone and emails to provide most current information and problem solving.
Responsible for data entry into Safeway's Transportation Management System (Trinium).
Responsible for daily customer communication related to US Customs exam container moves.
Responsible to ensure no cargo is released prior to clearance of US Customs holds.
Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
Works directly with customer on obstacles that can arise due to terminal related delays and issues.
Dictates customer expectations to members of the dispatch team.
Respond to customer or US Customs inquiries via phone and email.
Check driver documents for container and LCL pick ups at the CES
Check system to ensure cargo is released/charges paid/freight release present
Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
Communicates with SSL to resolve any issues
Position Requirements
Customer Service
Billing
Problem Solving
Ability to Multitask
Outlook and Word, Excel
Resolving Conflict
Attention to detail and accuracy
Ability to learn and use new software
Energetic and team oriented
High school diploma/GED Required
Associates degree or bachelor's degree Preferred
Minimum of 2 years in a similar role is preferred
Experience with Transportation Management System is Preferred
Ability to always remain professional and courteous with customers
Excellent verbal and written communication skills
Full-Time/Part-Time
Full-Time
Shift
Days
Salary
Position
Customer Service CES Texas
Division
East Coast CES of Texas
Post Internal Days
0
Created By
Bernadette Jaume
Number of Openings
1
Number Filled
0
Exempt/Non-Exempt
Non-Exempt
Hiring Manager(s)
Kevin Shadiack
Req Number
CUS-********
Open Date
4/9/2026
Location
Houston
About the Organization
This position is currently accepting applications.