Amp; HOA Concierge, Washington

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:
Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

 

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

 

For Full-Time Associates, we offer:

Medical, Dental, Vision, Disability, & Life Insurance

401(k) Plan

Paid Time Off: 2.15  hours for every 40 hours worked (14 days)

7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

401(k) Plan

Sick Time:  Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview:
We are looking for a dedicated and dynamic Residential HOA Concierge to add to our team to serve as an ambassador of the Homeowners Association/Residences by providing elevated and personalized assistance and offering a wide range of services to our homeowners and residents, helping to enhance their lifestyle and experience within the community.

The elevated role of our front desk concierges aims to provide our homeowners, residents and guests with seamless, professional and exceptional level of convenience and comfort, ensuring that their needs are met promptly and efficiently. Our team assists with packages, deliveries, inquiries, guest access, and common area service requests.  Additionally, the concierge team provides valuable recommendations on local events, venues, and services, and assists our homeowners and residents with event planning and coordination within the community. Responding to and managing service requests related to the common areas of the property will also part of the responsibilities, ensuring that all facilities are maintained to the highest standards. 

The Concierge must provide extremely professional customer service to all residents. To succeed in this role, you must have exceptional communication and interpersonal skills, with a professional and friendly demeanor. Proven experience in a customer service or concierge role, preferably within a luxury environment, is highly valued. Strong organizational and multitasking skills are essential, as you will need to prioritize and respond to multiple requests efficiently. Knowledge of local events, services, dining, and entertainment options will be an advantage. You should be proactive, detail-oriented, and have a solution-driven approach to handling requests and challenges. The ability to work independently while being part of a collaborative team is crucial. Flexibility and adaptability to meet the varying needs of residents and guests will be key to your success. 

Avenue Estates and Avenue Residences are two newly constructed luxury condominium towers situated in the vibrant and prestigious heart of downtown Bellevue.

The concierge team is prominently stationed at the luxurious lobby entrances to the Estates and Residences towers, ensuring they are always available to assist homeowners, residents, and guests with exceptional service. Their presence is vital to creating a welcoming and supportive environment.

Every day is different, but you will mostly: 

Greet residents immediately with a friendly and sincere welcome. 

Exercise judgement, promptly respond to homeowner, resident and guest inquiries in person, via telephone and via email.

Respond to resident inquiries regarding building amenities, services, and policies. 

Manage visitor logs, issue guest passes, and ensure proper security procedures are followed. 

Ensure that the lobby and front desk areas are always clean, organized, and presentable. 

Coordinate maintenance requests and communicate with the building’s maintenance team to ensure timely responses. 

Assist with event planning and coordination for residents' social events. 

Monitor and report any safety or security concerns to the management team. 

Perform other administrative tasks as needed to support the HOA management team. 

Address resident concerns by actively listening, identifying issues, exploring possible solutions, and following up to ensure a satisfactory resolution. It is critical to remain calm and composed, particularly during emergencies or busy periods of time, to effectively manage all situations.

Plan and implement detailed steps by using experienced judgment and discretion. 

Other duties as assigned.

 

Qualifications:
What we need from you: 

Previous concierge, front desk, or customer service experience in a luxury setting preferred. 

Strong communication skills, both verbal and written. 

Professional, polished appearance and demeanor. 

Ability to multitask and manage time efficiently in a fast-paced environment. 

Excellent problem-solving skills and ability to handle sensitive situations with tact and discretion. 

Proficient with basic office equipment (computers, phones, etc.) and property management software (preferred but not required). 

Knowledge of Bellevue and surrounding areas is a plus. 

Applicants with additional language skills preferred. 

CPR certification and/or First Aid training preferred but not required

Must be flexible to work weekends, evenings, and holidays as needed. 

Note: The HOA functions seven (7) days a week and twenty-four (24) hours per day. All concierge team members must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands. Flexibility is key. 

If you are passionate about providing exceptional service in a luxury setting, we would love to hear from you! Please submit your resume and cover letter outlining your experience and why you’d be a great fit for our team. 

 

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

Competitive Salary

Competitive Matching 401K

Basic Life and Accidental Dismemberment Insurance

Basic Long-Term Disability Insurance

Life Insurance buy-ups

Your/your family’s health care:

Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date

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