Event Support Specialist, Washington

ACTUAL TITLE: EVENT SPECIALIST

Roles/Responsibilities:

Own and manage multiple programs throughout the year

Serve as the single point of contact for programs owned ensuring consistent experience for the customer and best utilization of campus space

Participates in ideation, collaborating with multiple stakeholders for the event in order to generate concepts and brainstorm ideas. Then help develop a plan for the execution of these ideas.

Responsible for contracting vendors including and not limited to catering, furniture, mascot talent and organizing internal business partner volunteer needs.

Provide guidance on internal processes required for events including guest registration, security, vendor load in/load out

Ensure the proper space set-up, vendor load in/load out and working order of all audio-visual equipment

Develop and oversee the event's budget. Review proposals for cost and profitability and keep the budget in mind when selecting proposals.

Identify and respond to service gaps, misses, and problems with a focus on both the guest experience and continuous improvement.

Understand Salesforce brand and marketing with the ability to ensure consistent, on-brand messaging

Comfortable presenting event plans in front of all levels of team members including Senior Leadership

Maintain up to date event documentation and interact with our internal event request system

Support other colleagues in multiple, complex events and activities in a collaborative and extremely fast paced environment

Manage and contribute towards creative problem solving.

Required Skills:

Bachelor's degree or equivalent experience required

5-7 years successful event management experience planning customer-centric events, preferably in a B2B, high-tech, fast-paced events environment

Excellent written and verbal communication and customer service skills, with the ability to proactively address needs

Results-oriented, customer driven, organized with attention to detail and strong interpersonal skills that are effective at all levels of the organization

Ability to handle stress and last minute urgent requests, anticipate issues and have (or quickly develop) contingency plans

Ability to assess and prioritize workload in a strict deadline-oriented environment

Thrive on teamwork and overcoming obstacles

In-depth knowledge of Salesforce Service Cloud, Quip collaboration tool, G-suite products including docs, sheets, slides, and hangout is desired

Ability to work a flexible schedule and travel when required (minimal)

Proficiency in GMAIL and GCAL, Social Tables, CAAD or CVent event software experience preferred

Exceptional time management, communication, organizational skills and professionalism

Highly organized, with an acute attention to detail

Ability to adjust to changing priorities and handle multiple projects at once