Customer Service Representative, Bellevue

Customer Service Representative
Direct Hire | 1st Shift
Pay: $21$25/hour
Our client is seeking a Customer Service Representative to support service technicians and customers by handling service and sales orders, answering product-related inquiries, and delivering outstanding customer service.
This is a full-time, direct hire opportunity on 1st shift.
Essential Job Duties and Responsibilities:
Answer phone calls and emails from customers and service technicians in a timely and professional manner
Provide accurate technical information while ensuring compliance with company policies
Recommend corrective services to resolve customer issues and complaints
Maintain and update customer files
Enter sales orders using OMS/WMS systems
Assist customers in identifying appropriate part numbers
Prepare and provide quotes, order confirmations, and shipment tracking information
Respond to customer inquiries and follow up as needed
Communicate and coordinate with internal departments to resolve customer concerns
Supervisory Responsibilities:
This position does not have supervisory responsibilities
Minimum Qualifications:
Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Strong verbal communication skills with the ability to effectively convey information to customers
Previous experience using OMS/WMS platforms
Proficiency in Microsoft Word, Outlook, and Excel
Strong organizational skills with the ability to multitask
Excellent verbal and written communication skills
Strong interpersonal skills, critical thinking abilities, and the ability to work collaboratively with others
Preferred Qualifications:
Ability to read blueprints
Experience working in a manufacturing environment
Education and/or Experience:
Minimum of two years of customer service experience