Event Technical Lead, Audio Visual - Marriott Marquis, Washington

Event Technical Lead, Audio Visual

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job Responsibilities Equipment Operation Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers.Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.Increases revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. As needed, work within Encore systems and applications Job Qualifications High school diploma required, Associate's degree is preferred. 2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio-visual experience is required. A valid driver's license is required for team members in positions that may operate Company vehicles. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs.Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates Physical Requirements Sitting: 2-3 Hours Standing: 4-5 HoursWalking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: OccasionallyCarrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: FrequentlyHearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Never Work Environment Hotel Warehouse