Assistant Manager, Ride Operations, CA

Who we are…

The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams:  the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events.  The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.

We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.

Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Staff discounts
• Opportunity to create lasting memories and relationships!

What will you do?

In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to: 

• Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.
• Support the training, onboarding, scheduling, and performance management of Ride Operations employees.
• Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, "Safe Ride, Every Ride" standards, applicable legislation, and company policies across Playland and Summer Fair.
• Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer Fair
• Oversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.
• Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.
• Enforce departmental "Safe Ride, Every Ride" standards related to safety, efficiency, guest experience, and communication.
• Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.
• Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.
• Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.
• Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.
• Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.
• Build and maintain effective working relationships with superiors, subordinates, and the public.
• Continuously revi