Property Management Field Coordinator, Oregon

Overview:
Sunriver Resort is seeking a motivated and detail-oriented Property Management Field Coordinator to join our team for a full-time seasonal role. This is a great opportunity to support our property management operations in one of Oregon’s most beautiful resort communities. The Field Coordinator provides general support to the Property Management Department in the care of a portfolio of privately-owned vacation rental homes and condominiums managed by Sunriver Resort. S/he will provide a variety of duties in the day-to-day care and coordination of services for each home.  The Field Coordinator will work to ensure owner and guest satisfaction while balancing the need to achieve good financial results for Sunriver Resort.   

The Field Coordinator will always conduct him/herself in manner which supports the Core Values of Sunriver Resort:Trust, Commitment, and Open and Honest Communication. The Field Coordinator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities:
Identify needed or missing inventory items in managed properties, procure and install items and bill to owner per company policies;

Assist Property Managers with owner arrival inspections

Coordinate outside vendors to perform services/repairs

Document any guest damage, and work promptly with Property Managers to collect from guest for any damages or file appropriate damage insurance claim;

Builds and maintains strong relationships and serves and an advocate for all owners on the management program

Complete annual evaluations on designated properties, identifying strengths and weaknesses, work with Property Managers to communicate all results to owners

Work with Property Managers to coordinate interior maintenance and unit improvement programs

Maintains organized records of all unit inventories

Assist in staging homes for professional photography

Assist with capturing Matterport 3D tours for unit listings

Occasionally assist Homes Housekeeping Department with property lock ups, stripping & stocking, bed making, and other duties as assigned

Attends all appropriate department, division and resort meetings, with particular emphasis on strong communication and positive relationships with Housekeeping, Maintenance, Reservations and Front Desk staff members.

Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest

Resolves guest issues promptly and with great care and effectiveness

Maintains an up to date working knowledge of all resort amenities as well as any special events

Interacts with resort staff in a professional manner, assisting other departments with necessary information

Communicates all pertinent information to other members of the Property Management team

Acts with responsibility towards all company property, supplies and equipment

Maintains a professional appearance and follows all Sunriver Resort dress code standards.

Performs other duties as assigned

Qualifications:
High school diploma or equivalent required

Prior experience in cleaning and maintenance of privately-owned homes or condominiums, preferably in a resort or vacation destination.

Must have a valid driver’s license and meet company driving standards

Must use personal vehicle and submit monthly for mileage reimbursement

Must have excellent phone etiquette

Must be able to read, write and speak English

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with the guests and associates

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

Must complete training in housekeeping dept. as directed.

Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 

Must be able to stand on feet throughout the day;

Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;

Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;