Server- The Living Room, Oregon

Overview:
The Lodge at Sunriver Resort is looking for a reliable and guest-focused server to join our team. This role is perfect for someone who enjoys working in a fast-paced environment, takes pride in accuracy and presentation, and is passionate about delivering exceptional service with every order! When working with Sunriver Resort, enjoy the perks too! Surniver Resort Associates get to enjoy 50% Food & Beverage, 50% Retails, Free Golf and Recreation, Paid Time Off, and More! The Server is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.  The Server will assist in maintain the AAA Four Diamond Standards

 

The Server will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The  To-Go Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities:
Takes guest IRD orders over the phone

Delivers all food and beverage items to guests

Assists with preparing food trays; ensure proper appearance standards

Carries IRD trays to guest rooms

Drives IRD van to guest room destination

Ensures the cleanliness of the IRD van

Ensures IRD cell phone is in good working condition and fully charged

Removes serving trays from guests rooms, entering if necessary

Maintains an up to date working knowledge of all amenities and notifying housekeeping of any rooms issues

Provides assistant to resort staff as needed

Maintains daily can checklist and inspection

Completes opening, ongoing and closing sidework

Attends mandatory monthly department meetings and appropriate resort and division meetings

Makes IRD drink orders

Communicates with kitchen staff to ensure guest satisfaction

Removes serving trays from guest rooms

Engages in friendly and professional conversation with guests

Addresses any guest issue promptly and with great concern

Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest

Maintains an up to date working knowledge of all resort amenities as well as any special events

Interacts with resort staff in a professional manner, assisting other departments with necessary information

Provides assistance to restaurant staff as needed

Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

Acts with responsibility towards all company property, supplies and equipment.

Maintains a professional appearance. Follows all Sunriver Resort dress code standards.

Remains alert, courteous and helpful to the guests and colleagues at all times.

Performs other duties as assigned

Qualifications:
High school education required

Prior food and beverage experience preferred

At least one year customer service experience preferred

At least six months POS system experience preferred

Must have valid Oregon driver’s license and meet resort driving standards

Must be at least 21 years of age

Must be able to work under pressure

Must be able to work in a fast paced environment

Must have excellent listening skills

Must be able to accurately follow instructions, both verbally and written

Must be self-motivated, taking initiative for his/her department

Must have or be able to obtain prior to start date a valid OLCC card

Must have or be able to obtain prior to start date a valid Oregon Food Handler’s permit

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with the guests and associates

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);

Must be able to frequently lift and carry up to 25 lbs at shoulder height,

Must be able to bend, squat, push, pull frequently

Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally

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