In Home Health Care Administrator, Oregon

WHO YOU ARE - we seek out people who are ...

Driven by an inner sense of purpose to impact others

Driven by a collaborative, whatever-it-takes, get-it-done mindset

Driven by a commitment to excellence in their role

Are pro-active, innovative, and experts in their own unique areas 

 WHO WE ARE - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders. 

COMPANY CULTURE -

Join Our Growing Team at Caring for Family of Companies!

At Caring for Family of Companies, we’re not just offering a job—we’re inviting you to be a part of something special. As we expand, we’re looking for compassionate, self-motivated individuals who thrive in a team-oriented environment where respect, collaboration, and support are at the heart of everything we do. Our growth is driven by our commitment to delivering exceptional care as well as expansion to new markets. We pride ourselves on a culture where everyone has the opportunity to grow and make a real impact. If you’re passionate about helping others and ready to contribute to a team that values compassion and ownership, come join us in shaping a brighter future together!

Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: . 

ROLE RESPONSIBILITES - As an In Home Care Administrator, you're face of the branch, providing outstanding customer service and careful documentation.

CLIENT ACQUISITION AND CLIENT / COMMUNITY PARTNER RELATIONS

Ongoing coordination with Clients, Client Family Members, and Community Referral Partners, such as Discharge Planners, Insurance Coordinators, etc.

Ongoing coordination with Medicaid Case Managers, including providing electronic visit verifications (EVV).

Perform casework management for current Clients, including analysis of canceled shifts.

Ensure development of robust and comprehensive Service Plans to provide customized care for each Client, according to their individual needs, preferences, and Payee scope of authorized/allowable services.

Conduct on-site initial (7-day) and ongoing quarterly evaluations of Clients.

Secure Client Authorization and tracking expirations to ensure all billed hours are collectable.

Ensure compliance with all licensing operational requirements – with a focus on compliant Client data.

Manage billing and shift balancing activities, reconciling hours, and running KPI and compliance reports.

Communicating with Operations leadership through Operations Compliance Deliverable.

Lead Operating Entity Weekly Office Meetings and Quarterly Quality Improvement Meetings.

Investigate and complete Incident Reports.

Provide excellent customer service and prompt responsiveness to all incoming callers.

 

INDUSTRY COMPLIANCE AND SUPPORT (WHEN NO ON-SITE COMPLIANCE COORDINATOR)

Prepare, update, audit, and ensure complete Client files – paper and digital, and care management platform.

Archive de-activated Client files – paper and digital.

Add notes, activity, updates, and emails to Client profiles on the care management platform.

Maintain Binders – including Client OSHA documents and Incident Reports.

Schedule New Client Intakes within designated windows.

Prepare for new Client Intakes – including preparing Client folders, Client welcome notes, and Client Welcome Gifts.

Conduct New Client Prospect Calls as directed.

Enter and track Client Authorizations – both verbal (7-day) and written – as needed.

Conduct Quarterly In-Person and Phone Client Evaluations.

Collaborate with Case Managers to support quality continuity of care for Clients.

Send Clients cards for various occasions: welcome, birthday, get well, sympathy.

OFFICE MANAGEMENT

Maintain accuracy and completion of Care Management Platform.

Prepare for, Host and Train New Hire Agency Orientation each week.

Ongoing training on the Care Management Platform Implementation and Usage.

Record expense/receipt details and ensure accurate data submission.

Order office supplies and maintain complete inventory.

Maintain a clean, tidy, and welcoming office environment.

Schedule employees as needed.

Take detailed notes during weekly office meetings and track action items on (url removed) boards.

Serve as Interim Designee for the Staffing Manager as needed.

Other tasks as assigned.

Requirements

ROLE QUALIFICATIONS 

Excellent verbal and written skills in English required.

Proficient in Excel, Microsoft Outlook, PowerPoint, and Word.

Excellent attention to detail and ability to maintain accurate records.

Thorough knowledge of best practices for handling PHI as governed by HIPAA.

Experience handling highly confidential and sensitive information.

Outstanding attention to detail, project management, documentation, organizational, and planning skills.

Ability to take initiative and work independently.

Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines.

Exceptional time management abilities to meet deadlines and manage multiple tasks simultaneously.

Outstanding positive attitude with the ability to grasp and embrace the company's overall goals and objectives and portray them to customers and staff. Able to work well with others in a collaborative and respectful manner.

Benefits

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission.  As such, it is our honor to support you with:

Paid Time Off and Paid Holidays

Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed

Dental Insurance and Vision Insurance

Company Paid $25,000 Life Insurance Policy 

401K Retirement Program - with Employer Match

No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

Pet Insurance – peace of mind that your pets will have the care they need

Professional Development – ongoing education, wraparound support, and leadership coaching

A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!

A Family-First, Family-Focused Culture – and a supportive team to work alongside!