Customer Service Representative III, Oregon, OH

Description

Job Responsibilities:

Interpret blueprints, schematics, and project specifications to determine pipe layout and installation requirements.
Support sales reps by visiting customer sites (local travel, ~5%)
Handle inbound customer calls and assist with product questions
Communicate with technicians on the warehouse floor to verify parts and service needs
Coordinate customer service tasks using Salesforce and Microsoft Office
I participate in outside sales training and learn key product terminology (e.g., Goodwin Flight Pumps)
Prepare for field travel: Have a valid MVR
Follow safety protocols and wear PPE including safety boots

Skills:

Education/Experience:

1+ year of Salesforce experience required
Strong communication and customer service skills (phone-based work included)
Proficiency in Microsoft Office Suite
Background in a trade, construction, or hands-on technical field is required (experience with contractors and jobsite workflows is highly valued)
Willingness to work in a sales-focused role with a hands-on approach

Highlights

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