Shop Foreman - Peterbilt Service, Billings

Job Summary

Lead and manage a team of heavy-duty diesel technicians in a fast-paced Peterbilt dealership service department. Ensure high-quality repairs, maximize shop productivity, maintain safety compliance, and deliver exceptional customer service.

Key Responsibilities Supervise Technicians:

Assign daily repair orders based on technician skill levels and certification tiers. Technical Guidance:

Provide expert troubleshooting support for Peterbilt chassis, PACCAR MX engines, and Cummins powertrains. Quality Control:

Inspect completed trucks to guarantee repairs meet Peterbilt factory specifications and safety standards. Workflow Optimization:

Manage shop throughput to meet Promised Times and minimize customer driver downtime. Warranty Compliance:

Ensure documentation and failed parts meet PACCAR warranty submission guidelines. Safety&Cleanliness:

Enforce OSHA regulations, shop safety protocols, and correct hazardous waste disposal. Performance Mentoring:

Conduct performance reviews and identify training needs for apprentice technicians. Customer Interface:

Communicate repair status updates and technical explanations directly to fleet managers. [1, 2] Qualifications&Skills

Experience:

Minimum 5 years of heavy-duty truck repair experience; 2+ years in a supervisory role. Dealership Background:

Previous experience in a Peterbilt or Kenworth dealership setting is highly preferred. Factory Certifications:

Current PACCAR MX or Cummins engine certifications are a major asset. Diagnostic Expertise:

Proficiency using Peterbilt Electronic Service Analyst (ESA) and Cummins Insite software. Licensing:

Valid Commercial Driver's License (CDL Class A or B) preferred to test-drive vehicles. Leadership:

Strong communication skills to defuse high-pressure situations with technicians and clients. [1, 2, 3] Physical Requirements

Ability to stand and walk on concrete floors for up to 10 hours per day. Ability to lift, push, or pull up to 75 pounds independently.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.