Office Manager, Birmingham

Job DescriptionJob DescriptionSalary:
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POSITION SUMMARY
The Office Manager leads daily front desk operations and supports local community marketing efforts that drive awareness, education, and enrollment growth.
This role is responsible for modeling and leading an exceptional customer experience, converting opportunities into enrollments, and strengthening the schools presence in the local community.
POSITION TYPE
Full-time
Days and hours may fluctuate based on the schools needs and season
Reports to Assistant General Manager
KEY RESPONSIBILITIES
Lead, train, and coach Front Desk team members to uphold expectations
Drive enrollment sales through consistent lead follow up and customer education
Oversee scheduling, staff coverage, and day to day front desk performance
Resolve customer concerns and protect retention
Maintain accurate POS systems, reporting, and inventory controls
Ensure the facility reflects brand standards and safety compliance
Build relationships with schools, daycares, and local organizations
Coordinate and represent the school at community events and outreach efforts
Capture and publish social media content that highlights xhqgsiq school events, team culture, and water safety messaging to support local awareness and participation
QUALIFICATIONS
High School Diploma or GED
Supervisory or management experience preferred
Strong sales, customer service, and communication skills
Organized, proactive, and detail oriented
Reliable transportation and flexibility for occasional evening or weekend events