Psap Emergency Communications Dispatcher I - Williston

PSAP Emergency Communications Dispatcher I - Williston
Are you looking for a career that serves the community?
Are you a highly motivated individual that enjoys a fast paced, team-oriented environment?
Do you have customer service or call center experience?
Apply now for this opportunity to expand your career and be the voice of the Vermont State Police!
Job Summary: An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services.
The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Training: A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities.
The average training program lasts approximately 5 months.
Knowledge, Skills, and Abilities: Ability to quickly and accurately transcribe radio and telephone messages.
Ability to remember details.
Ability to operate various software and computers.
Ability to operate 2-way radio and other communication systems.
Who May Apply: This position, PSAP Emergency Communications Dispatcher I (Job Opening #*****), is open to all State employees and external applicants.
If you would like more information about this position, please contact Michelle Hunt at michelle.c.
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Minimum Qualifications: One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
OR Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
Preferred Qualifications: High school diploma or equivalent.
Vermont E911 Call Taker Certification.
Experience running license, registration, and criminal history queries.
Experience entering NCIC information.
Experience as a First Responder.
Special Requirements: Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.
All candidates must pass a security clearance conducted by the Department of Public Safety.
Additional Benefits: In addition to the generous state employment package, PSAP employees receive the following compensation opportunities: Built-in overtime Promotion eligibility after 2 years, which would also include a differential for training new hires.
Total Compensation: As a State employee you are offered a great career opportunity, but it's more than a paycheck.
The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program.
Equal Opportunity Employer: The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills.
The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.
The State's employment decisions are merit-based.
Retaliatory adverse employment actions by the State are forbidden.