Customer Experience Representative - Williston International …

Customer Experience Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.This position pays $20.00 / hour plus bonus and commission opportunities (potential for $12,000 in annual bonus and commission). This position is located at the Williston International Airport (XWA) - 14127 Jensen Lane, Williston, ND, 58801. We offer: Paid time off Employee rental car discountsRetirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule available is: Monday: 3:00pm to 12:00am Tuesday: 3:00pm to 12:00am Wednesday: 3:00pm to 12:00am Thursday: 3:00pm to 12:00amFriday: OFF Saturday: OFF Sunday: 3:00pm to 12:00am Responsibilities

We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assigned Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications

Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. High School Diploma or G.E.D. required Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.No drug or alcohol-related convictions on driving record in the past 5 years