Universal Banker, Richfield

Universal Banker
Universal Bankers serve as a trusted resource for customers by opening a variety of accounts, assessing needs, and recommending products and services.
Provide excellent customer service by resolving concerns, processing transactions, and balancing a cash drawer accurately.
Use strong knowledge of bank accounts, regulations, and procedures to research issues, support relationship growth, and make referrals to specialized services.
Assist with community outreach and perform other duties as needed to support branch operations.
This position will be M-F 8-5 at our Richfield branch.
At State Bank of Southern Utah, our core values define who we aspire to be each and every day.
These values hold us accountable to each other and help us be the best version of ourselves.
We look for candidates who find connection with our core values:
Make a Difference
: We are actively engaged.
We genuinely care.
We are knowledgeable and find solutions.
Relationships Matter
: We are committed to each other and our customers.
We seek to understand, connect, and collaborate.
Live with Integrity
: We are trusted to do the right thing.
We take responsibility for our individual roles and actions.
Love What We Do : We are passionate and show up with enthusiasm.
We are driven and continually look to improve.
Share Positivity : We lift each other.
We interact with a positive and optimistic attitude.
Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!
Essential duties and responsibilities include:
Be a primary resource for opening new customer accounts including all deposit accounts, 401(k), IRA, and credit cards
Resolve customer concerns efficiently with customer satisfaction being the goal of every transaction
Become an expert in bank accounts and services
Assess customer needs during the account opening process and promote bank products and services, make referrals as necessary
Process bank transactions, including but not limited to taking loan payments, performing money transfers, ordering checks, and balance a cash drawer according to bank policy
Become familiar with banking regulations and established bank policies and procedures
Provide excellent customer service with a focus on relationship development with the customer
Research customer questions, resolve account issues, analyze branch data to develop future relationships
Assist in community awareness events to increase bank outreach and foster new business opportunities
Other duties as assigned based on needs of the branch at the discretion of the Branch Operations Manager
Minimum qualifications include:
High School Graduate or (GED)
Must be at least 18 years of age
Must pass a credit & background check
At least 6 months of cash handling job experience
Extensive face-to-face customer service work experience
Preferred qualifications include:
1+ years job experience with cash handling
1+ years' experience interacting with the public
Bilingual a plus
Skills include:
Ability to effectively use a business computer system to process transactions and complete daily work
Ability to communicate effectively both in person and over the phone
Problem solving & attention to detail
Basic knowledge of math, cashiering, balancing, debits, credits, bank products and banking
Be Self-Motivated to greet customers in a prompt, polite, and friendly way
Full-time employees will be eligible to participate in the following benefits and programs:
Medical Insurance & HSA
Dental & Vision Insurance
Basic Life, AD&D and Long-term disability insurance
Supplemental life and AD&D options available
401K with employer match
Annual Incentive Program
Paid Time Off (PTO) accrual every pay period
Up to 12 paid holidays per year
Childcare reimbursement program
Employee recognition program
Monthly wellness activities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.