Customer Support and Order Fulfillment Representative, Eden Prairie

Customer Support&Order Fulfilment Specialist

Nidec Drives is organized into three core pillars, Operations, Sales and Fulfilment. As an integral part of the Fulfilment department, the Customer Support&Order Fulfilment Specialist plays a crucial role in ensuring delivery excellence within the Order Fulfilment lifecycle while providing top-tier customer experience. Reporting directly to the Customer Support and Order Fulfilment Manager, you will act as main contact point to our valued Customers and Sales Network demonstrate autonomy, problem-solving skills, and initiative in executing accurate and timely order processing and providing support and assistance. You will work independently to manage more complex tasks, find opportunities for process improvements, update documentation, and provide alternative solutions when needed. Throughout, your focus will remain on delivering exceptional service to our values.Key Responsibilities

Order Tracking&Visibility Collaboration Customer Experience Compliance Team organization&Performance Monitoring Order processing Business Impact Required Qualifications and Experience

3+ years' experience within Fulfilment or an Order to Cash and /or Customer Service environment preferred. Available to support increased workload and additional hours when required (e.g., month-end/quarter-end periods). Demonstrated customer service and soft skills with customer-facing experience preferred.Proficiency in MS Office is preferred. Working knowledge of Oracle, Salesforce. Detail and results-oriented, ability to work under pressure to meet tight timelines. Strong oral and written communication skills Self-starter attitude with great teamwork abilities. Demonstrated ability to embrace change and willingness to learn best practices.Very strong organizational skills - attention to detail essential. Working within a multi-cultural and global environment. Undergraduate degree in relevant business discipline preferred but not required. Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: