IT Service Desk, Boise, ID

Start: 2 weeks from date of offer Location: Boise, ID - 83712 Length of Contract: 12 months Hourly Pay: 25.00 p/hr - W2 Only *Background check required* *W2 Contract Only* In need of a level 1 Service Desk consultant for the next 12+ months onsite in Boise, ID. This is a new opening due to a contractor taking a permanent position. Background The Service Desk staffing model is built around a defined headcount of agents actively taking calls to meet established call volume, service level, and customer experience expectations. Current call volumes continue to dictate the need for consistent staffing at historical levels, and the team has been operating at or near capacity even prior to this vacancy. Additionally, the Service Desk is performing significant pre‑work in preparation for ServiceNow, including process alignment, knowledge updates, and readiness activities. These efforts require adequate frontline staffing to ensure: • Call coverage remains stable • Backlogs do not increase • Service quality is maintained during the transition period Operating below expected headcount increases operational risk during this critical preparation phase

salary: $23 - $25 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Tasks and Responsibilities:

• Provide IT Service desk phone coverage

• Deliver customer service and technical assistance to end users

• Provide first level troubleshooting and support of all end user desktops, handhelds

• Support Microsoft office, Adobe, and in-house application systems

• Escalate / Route Service Desk requests to other technical teams as appropriate

PREFERRED Experience Levels:

• 1+ year working on a help desk supporting users in a large business environment – including desktop PC / network clients, network printing

• Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps.

• Knowledge of Active Directory Tools, group policy, etc.

• Customer Service Skills

• Prefer individuals with work experience in large financial, health care, or tech institutions

• Knowledge of Cherwell ticketing system 

Skills

• service desk (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.