Service Communications Assistant, Massachusetts

Job Description

Job Description:

We are seeking a highly organized and detail-oriented Service Communications Assistant to support our operations and communication initiatives. This role plays a critical part in ensuring clear internal and external communication between departments, clients, and service teams, while also maintaining excellent records and assisting with service coordination.

Responsibilities:

Assist with internal and external service communication processes

Coordinate with clients to relay service updates and manage inquiries

Prepare, format, and distribute service reports and documentation

Support service management with data entry, scheduling, and tracking requests

Monitor communication channels and escalate urgent service issues when necessary

Collaborate with other departments to ensure timely and accurate information delivery

Maintain client records, logs, and correspondence for quality control and reporting