Network Data Engineer, Boston

Job Description:

Pay Range: $45hr - $50hr

Technology Required: Cisco, Meraki, Riverbed.

Indent Monitoring, Recording, Triage.

Proactive Monitoring, Indent Recording and Assignment.

Escalate & follow up till the closure of the call.

Proactive Health Check for Managed infrastructure based upon the agreed parameters.

Knowledge management, updates network document i.e. SOP, KEDB etc.

Network devices Life Cycle Management, release management.

Acting on incidents generated by system and users for network issues.

Vendor co-ordination for WAN links i.e. ISP.

Escalate to OEM/Local Tech Support/Telco partner in case device is unreachable or some component has gone faulty. Repair & Replacement follow-up with vendors/OEM.

VLAN configuration issues.

Opening Change request in case Incident Resolution requires a change.

Problem management analysis for recurring and major issues.

Root Cause analysis and permanent solution.

Updating the solution and creating SOP if required.

Configuration Management.

Equipment Configuration changes.

Minor patch / software version/hardware upgrades.

Recording, Reporting and verifying all 's in the network.

Perform Systems Software administration add/changes, like access control list (ACL) definitions, quality of service definitions, virtual LAN definitions, WLAN access.

Update or coordinate the update of all appropriate databases/documentation (Service Tickets, change management documentation/reports, asset management system).

Network Traffic Analysis.

Identifying capacity issues and give recommendations.

Defining the baseline based on business forecast or application requirement.

Ensuring sufficient capacity to meet agreed service levels.

Network Architecture Assessment.

Technology evaluation and recommendation.

To provide support for on-call escalations and do root cause analysis of the given issue To independently resolve tickets within the agreed SLA of ticket volume and time .

To adhere to quality standards, regulatory requirements and company policies .

Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts .

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions.