Administrative Assistant (Clerical Support - In Office), Boston, MA

Skills: Administrative Support | Data Entry | Filing & Documentation | MS Word | MS Excel | Communication Skills | Confidentiality | Attention to Detail

We are seeking a detail-oriented Administrative Assistant to provide clerical and operational support to the Division. This role involves handling administrative tasks such as filing, data organization, document preparation, and supporting internal processes while maintaining confidentiality and accuracy.

Key Responsibilities:

• Perform general clerical duties including filing, sorting, and document organization
• Assist in creating and maintaining contact lists, training materials, and policy guides
• Support administrative processes related to ratepayer complaint documentation
• Ensure proper handling and safeguarding of Personally Identifiable Information (PII)
• Communicate with regulated utilities and supplier companies as needed
• Provide administrative support for various division tasks and projects
• Maintain accurate records and ensure compliance with internal procedures

Required Qualifications:

• Minimum 3 years of experience with Microsoft Word and Excel
• Strong organizational and multitasking skills
• Ability to maintain confidentiality and handle sensitive information
• Comfortable working in an office-based environment (onsite role)

Preferred Qualifications:

• Good telephone etiquette and professional communication skills
• Prior experience in administrative or clerical support roles