Event Operations Manager - Live Events, Boston

Join to apply for the
Event Operations Manager - Live Events
role at
Disrupt Talent
.
Base pay range
$55,******/yr - $60,******/yr
Disrupt Talent are proud to be recruiting on behalf of a wonderful client in the live events and immersive experiences business as they expand their operations into the US.
This is a brilliant opportunity for an energetic, hands-on Event Operations professional who is excited by a step up and the chance to play a key part in scaling delivery in a new market.
The business is currently delivering around
4 shows per weekend
, with plans to build this significantly over the next couple of years to mirror their UK operation.
You will be joining at an exciting stage of growth, taking ownership of day-to-day event operations, leading weekend delivery teams, and ensuring every guest experience is delivered to the highest possible standard.
Location
This role is based in
Boston, Massachusetts
, with candidates ideally located in
Arlington
or
Westborough
, or within a wider commutable area if you are happy to travel.
Hybrid working applies, with
3 days in the office and 2 working from home
, alongside on-site presence at shows as required.
Reporting into
Head of Regional Event Operations (Boston)
The Role
This is a role for someone who thrives in a fast-paced environment, enjoys problem solving, and takes pride in delivering exceptional event experiences.
You will be responsible for the day-to-day operations of multiple immersive events, ensuring teams are trained, processes are followed, and everything runs smoothly from set-up through to close.
In the early stage of the operation, you will need to be
on site at shows regularly
until you have a strong understanding of the delivery model and are confident the weekend teams are fully trained and operating to standard.
Mon - Friday, (with a need to be at weekend Events when required)
Key Responsibilities
Own day-to-day event operations across multiple immersive shows
Lead operational planning from confirmation through to post-show wrap
Manage weekend show teams, ensuring they are trained, confident and aligned
Troubleshoot calmly and professionally in real time during live delivery
Ensure outstanding customer service and guest experience standards
Coordinate logistics, schedules, staffing, equipment, stock and consumables
Maintain strong communication with internal teams and venue partners
Ensure compliance with venue rules, local regulations and safety standards
Conduct post-show debriefs and support continuous improvement
About You
1 to 2 years experience within event operations or live events delivery
Energetic, confident and excited about stepping into a broader role
Comfortable managing multiple events and priorities at once
Calm under pressure with strong problem-solving ability
Strong customer service mindset and passion for live experiences
Highly organised, proactive and reliable
Happy with a Monday to Friday role, with show attendance as needed in the early phase
Based in or around the Boston area, ideally Arlington or Westborough (or willing to travel)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Events Services
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