Insurance Team Lead, Needham

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First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S.
We provide auto loans to the underserved and care for our customers and partners with exceptional service.
Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car.
We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries.
We hold ourselves to the highest standards of professionalism but also enjoy our work.
Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Team Lead, Insurance
You Report to: Manager, Servicing Operations
Your Location: Remote/ Anywhere in the US
Your compensation: Base salary of $60,000 or more plus a quarterly performance bonus, depending upon experience
Learn more about our awesome Servicing Operations Department
About the Opportunity:
First Help Financial, voted and certified as a "Great Place to Work" by our workforce for the fifth year in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!
We are seeking an experienced and results-driven Team Lead, Insurance to oversee our growing Insurance team, with a focus on Total Loss Claims and Lienholder-Initiated Damage Claims.
This role requires strong leadership, expertise in claims handling and auditing, and the ability to build effective relationships with third-party vendors.
The successful candidate will ensure all claims are handled fairly, accurately, and efficiently while leading a high-performing, collaborative team.
What you will do:
Your responsibilities include but are not limited to:
Leadership & Team Management
Lead and manage a team of claims associates, providing mentorship, training, and regular performance feedback
Conduct team meetings to align goals and resolve challenges
Foster a high-performance culture centered on quality, accountability, and client satisfaction
Claims Oversight & Auditing
Review total loss and lienholder claims for compliance, fairness, and accuracy
Develop and enhance efficient processes for claims review and resolution
Monitor and analyze claims metrics; generate reports to identify trends and areas for improvement
Investigations & Problem Resolution
Conduct in-depth investigations into complex or disputed claims by gathering and analyzing relevant information
Collaborate with clients, internal departments, and third-party vendors to achieve timely and satisfactory resolutions
What you bring:
Bachelors degree and/or equivalent work experience
5+ years of experience managing automotive insurance claims, with expertise in auto damage assessment and total loss resolution
Strong communication skills and the ability to build relationships across teams
Self-motivated with the ability to multitask and work independently
Experience working remotely and managing responsibilities in a virtual environment
Proven research and analytical skills with the ability to investigate beyond the immediate scope
Proficiency in Microsoft Excel, Teams, and Outlook
FHF Benefits...
Great Perks - We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us
Culture - We are believers in maintaining a healthy work-life balance.
While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth.
FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.
We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities.
We will make accommodations when interviewing anyone with special needs.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Other
Industries IT Services and IT Consulting
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