Retail Lead, Boston

Skills & Qualifications:High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experienceRetail, cash handling and Point of Sales (POS) experience requiredWorking knowledge of MicrosoftExperience in cannabis industry highly desirable, but not requiredMust be 21 years old and pass criminal background check Excellent oral and written communication skillsProficient computing skillsInnate desire to achieve success and a work ethic to matchAbility to critically think and problem solve without directionHigh level of integrityAbility to work nights and weekends and/or in instances where no other coverage is availableDuties: Be a leader on the sales floor by modeling the way with the customer experience Provide exceptional customer service in accordance with established standardsDevelop and maintain rapport with our customers, vendors, service providers and staffEnsure customers concerns and/or questions are resolved and answered promptly and efficientlyCommunicate customer requests and/or problems and act as Leader on duty, when neededCommunicate the effects of different types of cannabis to customers clearly and effectivelyAssist in training Customer Service Associates on company standard operating procedures, including but limited to, cash/product handling, point of sale systems, product knowledge, etc.Ensure strict controls to protect organization assets at the direction of managementAssist in display maintenance and housekeepingAssist in processing, replenishing and monitoring of merchandiseParticipate in inventory counts, as neededPerform data entry and manage the customer databaseAbility to open and close the store as needed Answer phone calls and forward to the appropriate staff memberFrequently delegate daily tasks to Customer Service Agents in an efficient and fair mannerMaintain a positive work environment conducive to trust and respectMaintain strictest confidentiality in compliance with HIPAA guidelinesPerform other related work as requiredEEO Statement: High Street Cannabis Group is an equal opportunity employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, veteran status, or any other status protected under federal, state, or local law.
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