Customer Billing SME / Designer, Boston, MA

Kforce has a client that is seeking a Customer Billing SME/Designer in Syracuse, NY. Roles and Responsibilities:

• Expert Knowledge: Provide specialized insights in CSS (Customer/1), service order and Billing
• Application Development: Design, code, test, and debug mainframe applications using COBOL, JCL, DB2 and CICS
• Project Collaboration: Work closely with business analysts, business team and project managers to understand requirements and implement solutions
• Data Security & Compliance: Ensure adherence to financial regulations and data security policies
• Documentation: Assist with project documentation and training materials
• Liaison: Coordinate with support teams to ensure timely issue resolution
• Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements
• Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts
• Deep expertise in Customer Service Systems (CSS)
• Proficient in CSS functional area - Service orders (primary area),Billing and Finance
• Experience in application development using mainframe technologies (C/1 package, COBOL, JCL , DB2, SQL and C)
• Collaborate with technical teams to validate functionality and support system, lifecycle, and regression testing.
• Possess strong analytical skills and attention to detail for accurate defect reporting and resolution