Restaurant Supervisor, Boston

Company Description El Pelón Taqueria offers authentic Mexican street food in the heart of Boston, Massachusetts. Known for its award-winning fish tacos, burritos, enchiladas, tortas, and handmade tamales, the restaurant emphasizes fresh, daily ingredients and affordable pricing. Operating from 11 a.m. to 11 p.m. daily, ElPelón provides fast and friendly service for dine-in, take-out, and delivery, with convenient ordering via its app on iOS and Google Play. With two locations in Brighton and Fenway, El Pelón Taqueria has become a local favorite for delicious and accessible Mexican cuisine.

Role Description This is a full-time, on-site position for a Restaurant Supervisor at El Pelón Taqueria in Boston, MA. The Restaurant Supervisor will oversee daily operations, including supervising staff, ensuring excellent customer service, and maintaining high standards of food quality and safety. Responsibilities include managing schedules, addressing customer inquiries, and supportingthe team in delivering a welcoming and efficient dining experience. The role requires active participation in both back-of-house and front-of-house operations to ensure smooth workflows.

Qualifications Strong Supervisory Skills to lead and manage a team effectively and ensure smooth daily operations Exceptional Customer Service and Customer Satisfaction focus to create positive dining experiences and handle inquiries or concerns Excellent Communication skills to communicate clearly with staff and customers, fostering an inclusive team environmentKnowledge and experience in the Food&Beverage industry, including food preparation standards and safety regulations Ability to multitask and solve problems in a fast-paced environment Previous supervisory or restaurant management experience preferred Proficiency in Spanish is a plus but not required