Call Center Rep, Boston

Call Center Rep

LHH Recruitment is partnering with a company near Mesa who is supporting a call center in their upcoming hiring. These roles are fully onsite, Monday-Friday, with a 6am start time. The hourly rate is $22/hr. This role supports both business-to-consumer (B2C) and business-to-business (B2B) customers through phone and email communication. The ideal candidate is professional, detail-oriented, and comfortable handling a high volume of customer interactions in a fast-paced environment.Responsibilities

Handle inbound and outbound customer calls professionally and efficiently Respond to customer inquiries via phone and email Support both individual consumers and business clients Provide accurate information regarding products, services, orders, and account updates Resolve customer concerns and escalate issues when necessaryMaintain detailed and accurate customer records in company systems Collaborate with internal departments to ensure timely issue resolution Meet daily productivity and customer service expectations Qualifications

High school diploma or equivalent REQUIRED Must also have a few years of high volume call center experience Strong phone and written communication skills Comfortable managing both B2C and B2B interactions Ability to multitask and work in a fast-paced environment Basic computer and data entry skillsReliable attendance and punctuality required Bilingual Spanish preferred for higher pay rate