Customer Care Manager - State Farm Agent Team Member, Lanham

Customer Care Manager at James Allen - State Farm Agent

Benefits: Flexible schedule, training&development You May Be a Great Fit if: You're the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You're a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.Location: Lanham, MD 20706 At James Allen - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usSeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows.Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities.Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. Flexible work from home options available. Compensation: $15.50 - $16.50 per hour Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, and Life Insurance. If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.