Front Desk Lead, Boynton Beach

divh2Lead Front Desk Attendant/h2pThe Lead Front Desk Attendant is responsible for professional, effective and efficient handling of all residents requests and needs upon entering the community/building.
The Lead Front Desk Attendant helps train and supervise the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities.
/ppThe Lead Front Desk Attendant provides exemplary service consistent with the values and mission of the Castle Group.
He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
/ph3Responsibilities/h3pstrongEssential Duties and Responsibilities/strong/pulliProvides alternate assistance with on duty personnel as needed and covers desk shifts when needed.
/liliAssist Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants/liliDevelops the skillset and knowledge needed to perform all responsibilities of the Front Desk Attendant when coverage is required.
/liliEnsures front lobby and front of the building are always at top visual quality.
/liliKeeps track of activity logs and incident reports, records, and forms for the Property Managers daily review.
/liliEscalates concerns/issues to Front Desk Supervisor, and/or Property Manager for immediate resolve when necessary.
/liliProcess work orders as needed.
/liliMonitors Emergency Response System and responds in a timely and efficient manner.
/liliMonitors and controls Electronic Security Control Systems if applicable.
/liliEnsures all safety precautions and procedures are followed while performing duties.
/liliAssists in training all newly hired Front Desk Attendants and ensures they are completing tasks in alignment with expectations.
/liliOther duties and responsibilities as assigned.
/li/ulpstrongSupervisory Responsibilities/strong/pulliAssist Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants/li/ulh3Qualifications/h3pstrongQualifications/strong/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
/ppstrongEducation and Experience/strong/pulliHigh school diploma or equivalency required.
/lili2+ years of administrative or hospitality experience preferred.
/li/ulpstrongSkills and Abilities/strong/pulliProficient with Microsoft Office Suite or related software.
/liliExcellent knowledge of customer service principles and practices.
/liliExcellent verbal and written communication skills to receive and exchange ideas and information.
/liliExcellent interpersonal and conflict resolution skills with proven experience in de-escalation techniques.
/liliMust possess high attention to detail and organizational skills.
/liliStrong analytical and problem-solving skills.
/liliAbility to prioritize tasks.
/liliAbility to act with integrity, professionalism, and confidentiality.
/liliMultiple language fluency is desirable, but not necessary.
/li/ulpstrongPhysical requirements/strong/pulliAble to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations.
/liliAbility to lift 15lbs.
following appropriate safety procedures.
/liliAbility to:/liulliWork in an upright standing position for long periods of time.
/liliWalk and climb stairs.
/liliEasily navigate the property/building as required to meet the job functions.
/liliExtensive use of fingers for typing and visual use of the computer monitor.
/liliHandle, grasp, feel objects and equipment.
/liliReach with hands and arms.
/liliRepeat various motions with wrists, hands and fingers.
/liliAbility to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
/liliAbility to respond verbally in an understandable, professional manner in person and over the telephone.
/liliAbility to stoop and bend.
/li/ul/ulpstrongEQUAL EMPLOYMENT OPPORTUNITY/strong/ppCastle is an equal opportunity employer and prohibits discrimination and harassment of any kind.
All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
/ppstrongDISCLAIMER/strong/ppThis job description is intended to convey information essential to understanding the scope of the position and is not exhaustive.
Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs.
In addition, management has the right to change any portion of this job description at any time and for any reason.
/p/div