Customer Service Sales Support, Shelton

Customer&Sales Support

We are looking for a motivated and customer-focused professional to join our team as a Customer&Sales Support specialist. This individual will help manage customer interactions, support day-to-day operations, and assist with sales initiatives to help drive overall business growth. The ideal candidate enjoys building relationships, solving problems, and working in a fast-paced environment where no two days are the same.Primary Responsibilities Serve as a main point of contact for incoming customer inquiries via phone and email Provide prompt follow-up communication to maintain strong customer engagement Assist customers with questions, service concerns, and product-related needs in a professional and solutions-oriented mannerBuild positive long-term relationships with customers to encourage satisfaction and retention Maintain accurate customer information and help identify ways to improve service quality and efficiency Sales&Business Development Support Introduce and explain company products and services to prospective and existing customers Identify customer needs and recommend appropriate solutions based on those needs Support outbound outreach and lead generation initiatives Assist with achieving monthly sales and customer service goalsReview sales activity and customer trends to help identify opportunities for growth Qualifications&Skills Strong communication and relationship-building abilities Highly organized with solid multitasking and time management skills Customer-service mindset with strong problem-solving capabilities Comfortable working independently while also collaborating with a team Positive attitude with a willingness to learn and grow professionallyPrior experience in customer service, sales support, or account coordination preferred Familiarity with CRM systems such as Salesforce is a plus High school diploma required; college coursework or degree preferred