Seasonal Customer Love Associate - (Remote - TX based) New …, Granite Heights

Seasonal Customer Love Associate– (Remote – TX based) Remote (TX)

Who We Are: Being naked is the #1 most sustainable option. We’re #2.

None of this work is possible without the incredible people behind it. We’re a mission‑based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

What You’ll Do:

Provide consistently magical customer service across all customer service channels

Deliver an excellent customer experience through a customer‑first mindset to build long‑term, loyal client relationships

Consistently meet and exceed performance goals

Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item

Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible

Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development

Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Who You Are:

Smart, incredibly organized, and driven toward excellence

Passionate about Reformation’s mission and products

An incredibly friendly person who loves interacting with people and never loses their cool

Possess a high degree of empathy, judgment, patience, and level‑headedness to communicate and apply our policies

Positive and willing to take on any task, big or small

Strong communication skills across all customer service channels, including email, text, and chat

Able to meet deadlines consistently while juggling multiple tasks; excellent with time management

Flexible and able to work in a constantly changing environment

Productive, focused work style to successfully meet case volume expectations

Prior experience on an e‑commerce customer service team

Proficiency with Kustomer and Google Suite

Availability: We’re currently hiring for Seasonal roles with part‑time availability needed in June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Top‑performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance.

Part‑Time: 8–29 hours/week, with occasional weekend shifts required

Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.

Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is

$17.60 - $18.65 per hour , depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Eligible employees get employer‑sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.

We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.

We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance‑aligned funds.

We’re a mission‑based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.

You’ll get access to fertility care support through

Carrot , and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.

We care about the causes our employees care about so we donate to community efforts on a yearly basis.

We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Equal Opportunity Employer Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’ve got your back and you can show up as your best self.

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