PATIENT EXPERIENCE ADMINISTRATOR, New York

The Patient Experience Project Administrator is responsible for managing health system strategic initiatives and programs geared specifically to enhancing the patient experience at Montefiore Medical Center (MMC) as measured by the HCAHPS and other surveys that factor into MMC's national CMS Star Ratings.  Specifically, the Administrator's primary focus will be coaching front-line healthcare staff and supporting managers and leaders in patient experience related efforts.  These may include for nurses practices of frequent nurse rounds, nurse manager rounds, and engaging patient-facing staff to support best patient experience practices.  This administrator must have prior clinical experience and work experience in this field as well as familiarity with data analysis and patient experience performance measures.   This individual will work closely with the Senior Leaders of Patient Experience, other team members in the Network Performance Group, and campus-based clinical and operations leaders.  The Administrator will need to  manage programs, schedules, timelines, and teams in achieving performance outcomes.

QUALIFICATIONS

Bachelors Degree required

Masters Degree preferred

5 years of work experience required - at least 2 years of experience in clinical healthcare and/or in patient experience 

Demonstrated ability to take initiative with projects and lead others through projects

Excellent organizational and project management skills including attention to detail, planning and time management skills

Ability to operate within, and contribute to, a collaborative environment

Excellent writing skills- able to compose effective memos and compose formal communication to others

Excellent reading comprehension and verbal communication skills

Excellent data analysis skills

Appreciates and practices empathic communication

Listens attentively to others

Deals well with ambiguity, complexity and conflict

Excellent knowledge of the healthcare environment and how care delivery operate in inpatient and outpatient settings.

Thrives in diverse workplace environments, readily appreciates difference, equity and belonging 

 

Department: [[filter14]] Bargaining Unit: [[filter11]] Campus: [[filter12]]  Employment Status: [[filter1]] Address: [[filter4]]

Shift: [[filter2]] Scheduled Hours: [[filter6]] Req ID: [[id]] Salary Range/Pay Rate: [[customSalmin]] - [[customSalmax]]  [[customRate]]  

 

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

 

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click .  

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

[[mfield1]]