BRONX MOVING COMPANY NEEDS ADMIN DISPATCHER ASAP!!!, New York

This Moving & Storage Company has been a trusted name in the industry for over 40 years, known for being one of the biggest, friendliest, and most professional moving companies in the New York Metropolitan-Tri-State area. We take pride in our exceptional customer service, reliable moving solutions, and commitment to excellence. As a key part of our team, you’ll contribute to our continued success by ensuring seamless operations and outstanding customer satisfaction.

TITLE:                                 Dispatch Administrator / Customer Service Representative

LOCATION:                         Bronx

WEEKLY SCHEDULE:       Monday through Friday

SHIFT:                                 6:30 AM to Completion (flexible schedule)

PAY:                                    $20 - $22  hourly / plus OT-Time 

Responsibilities:

Answering inbound phone calls and transferring to the correct department: Handling customer inquiries and directing them to the right team is crucial for maintaining smooth operations. It requires a good understanding of the business structure and the ability to quickly assess customer needs.

Confirming drivers and their teams for next day moves: This task ensures that everything is prepared in advance for scheduled moves. Coordinating drivers and their teams efficiently helps avoid delays and ensures that the right resources are allocated.

Confirming next-day jobs directly with customers: Direct communication with customers is key to reducing any last-minute surprises. This involves confirming details, addressing any customer questions, and ensuring they’re satisfied with the plan.

Working in a fast-paced environment and handling multiple orders: Juggling various tasks at once requires excellent time management, organization, and the ability to stay calm under pressure. This is essential when you’re managing several orders and trying to keep everything running smoothly.

Confirming all jobs are paid for on the day of the move: Ensuring payment is processed before the job is completed is important for cash flow and reduces any issues later. This may involve confirming payment methods or resolving any discrepancies.

Printing contracts for next-day jobs: This responsibility involves ensuring that all necessary documentation is prepared in advance so that drivers and teams have everything they need for the next day's jobs.

Point of contact for closing jobs and filing old contracts: Managing the end-to-end lifecycle of jobs includes ensuring all paperwork is processed and stored correctly. Efficient filing and closing procedures are key to keeping everything organized.

Answering and resolving issues with movers/customers in the field: Addressing on-the-spot issues that may arise during the move can include things like logistical challenges, customer complaints, or any problems with the movers.

Experience:

Dispatch experience a plus but not required: Experience in dispatching means familiarity with coordinating schedules, assigning tasks, and managing logistics, which is highly relevant to this position. However, since it’s not a strict requirement, it suggests that you're looking for candidates who can learn on the job if they don’t already have this experience.

Microsoft Outlook/Gmail: Both are widely used email platforms, so proficiency in managing emails, scheduling, and communication is important. Familiarity with both tools is essential for staying organized and communicating effectively with both the internal team and customers.

High volume inbound calls: This indicates that the position requires the ability to handle a large number of calls, often in a busy and potentially stressful environment. Good communication skills, patience, and the ability to multitask are crucial for handling this efficiently.

Proficient in Excel and technology: Excel skills are important for managing data (e.g., tracking jobs, payments, or customer information), and general tech proficiency is needed to quickly learn and use various tools and software programs. This could also imply familiarity with other technologies used in the logistics or operations field, such as scheduling or CRM systems.

Bilingual Spanish preferred: Being bilingual is a valuable asset, particularly in customer service and logistics roles where clear communication is key. Having Spanish as a second language would enable you to communicate effectively with a broader range of customers and team members, which is a big plus in diverse communities or regions with a high number of Spanish-speaking individuals.