Front Desk, Bronx

Job Title

Answer all incoming calls and manage department voicemail system Call patients to confirm their appointment for the next day Schedule and monitor all appointments for new admissions in eCW Reschedule "No-Show" appointments for medical and mental health providers Cancel and reschedule all appointments when providers call outCheck-in each patient, review, and update demographic information including insurance and structured data Monitor waiting area and wait times for patients Scan charts for new admissions into appropriate folder in eCW Scan outgoing/incoming confidential documents including outreach letters and discharge paperworkCollect copayments and issue receipts Distribute and maintain metro card bank Monitor inventory, order office supplies, and maintain office equipment in operating condition Adhere to all regulations including agency, state and federal Maintain good working relationships with staff, patients, and visitorsAttend meetings and trainings as directed by Program Director Perform other duties as assigned by Program Director Requirements

High School Diploma or General Equivalency Diploma Knowledge of behavioral health services/addiction treatment Minimum 2 years work related experience Strong communication, interpersonal, and organizational skills Must be able to read, write, and speak English Ability to speak, read, and write Spanish preferred