Customer Service Representative, Arizona

Our Client, a Government Relations Services company, is looking for a Customer Service Representative for their Buckeye, AZ location.

 

Responsibilities:

Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Accepts new applications for service over the phone, electronically, in person or by mail.

Prepares field service orders and enters new customer data into the customer information system.

Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements. Coordinates utility services with any City service provider.

Answers utility customer inquiries, resolves service/usage discrepancies.

Accepts and processes utility payments over the telephone and at our business counter.

Prepares field service orders and updates the customer information system to terminate accounts as needed.

Calculates billing adjustments to resolve processing issues and submits for approval and entry.

Updates daily production spreadsheets.

Reconciles transactions and data as directed; records changes, reconciles and resolves differences; maintains the accuracy of financial records.

Creates and maintains records and files associated with financial transactions, service locations, and customers.

Performs other duties as assigned or required.

 

Requirements:

Necessary Knowledge, Skills and Abilities:

City policies and procedures.

Principles of record keeping and records management.

Keyboarding skills with a minimum of 40 wpm

Perform mathematical computations

Operating a personal computer utilizing a variety of business software including Office 2010.

Effective oral and written communication.

10-key by touch

Two (2) years of high-volume telephone or business office customer service experience, preferably in a utility environment, OR any equivalent combination of education and experience that meet the minimum requirements may be substituted. Preference will be given to those applicants with utility billing and/or Munis/Tyler experience.

High School diploma or GED equivalent

 

Why Should You Apply?

Excellent growth and advancement opportunities

 

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.