Customer Service Representative, Buffalo

Insurance Center of Buffalo has an opening for a Customer Service Representative (CSR) to join the team! Being awarded a Best Practices Agency in 2019, 2020, and 2021, you will get to work with one of the nation's leading insurance agencies.

Your role and responsibilities:

As Insurance Center of Buffalo?s Customer Service Rep, you are the face and voice of the Insurance Center of Buffalo to our clients. In this role, you will be able to work independently in a fast-paced environment, providing friendly and stellar service to all clients by interacting with them frequently via phone, email, and in person. As a confident and motivated team member, you will be tasked with multiple projects where you will be expected to provide accurate, detailed, and timely responses. This is the perfect position to get an understanding on how our agency operates, experience our positive culture, and to discover your future with insurance. We strongly encourage this position to move into a Sales or Account Manager position as they become available within our agency.

We expect you to have:

You will have experience working in an office setting. You currently hold or are willing to obtain a current Minnesota Property/Casualty and Life/Health license within 90 days of employment. Experience in Applied EPIC Agency Management will give you an advantage over other candidates. We would like to hear about how you have successfully prioritized multiple projects while simultaneously putting client needs first.

- We need a passionate team player. This means when a colleague asks, "Can someone help me with...?" you're quick to answer "Yes." We need initiative. This means you understand how to lend a hand where necessary and are flexible in a fast-paced work environment. We need excellence. This means you deliver results with little supervision and do not hesitate to acknowledge, own, and resolve errors you have made (we all make them, we must learn from them).

- Superb interpersonal skills and experience building relationships ? both with clients and with team members; must be highly comfortable with client interaction via phone, email and in person, and exhibit strong customer service skills with the highest level of professionalism.

- Office support ? incoming/outgoing mail, electronic filing, monitoring and ordering supplies, managing faxes and agency general email, managing daily cleanliness of building.

- Administrative tasks include maintaining and updating client information, collecting customer payments, scheduling appointments for sales staff, and providing customer support for account managers.

- An understanding of insurance terminology would be a plus, but not required.

- Marketing duties, including managing the automated marketing program and schedule, and working with the Marketing Manager for marketing opportunities.

Does it sound like you?

We hire self-motivated people and provide them with exceptional opportunities for development through on-the-job learning and benefits such as licensing reimbursement. From health insurance and health savings accounts to 401K (we contribute even if you do not!), we also offer a 37.5-hour work week with one hour lunch breaks, 10 paid holidays and additional PTO. As an active member of Buffalo and the surrounding community, you will have several opportunities throughout the year to volunteer and give back. If you are interested in joining the team, please submit your application. We look forward to speaking with you soon!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Profit sharing

Schedule:

• Monday to Friday
• No nights

Education:

• High school or equivalent (Preferred)

Work Location: One location