Remote Customer Service Specialist, Buffalo

Job Title
Remote Customer Service Specialist
Company
ForgeFit
Location
Remote (U.S.)
Employment Type
Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.
Our mission is to help our partners perform at their peak with reliable equipment and exceptional service.
We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.
Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
Responsibilities
Respond to customer inquiries via phone, email, and chat with professionalism and care.
Help customers with orders, shipping questions, product details, and troubleshooting.
Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
Keep accurate records of customer interactions using CRM.
Proactively follow up on customer needs and ensure satisfaction.
Maintain up-to-date knowledge of ForgeFit's product lines and service policies.
Qualifications
1+ years of experience in a customer service, support, or client-facing role.
Strong communication and problem-solving skills.
Ability to stay organized and manage multiple priorities.
Comfortable using CRM or support tools.
A positive attitude and genuine desire to help others.
Interest in fitness or familiarity with gym equipment is a plus.
Benefits
Competitive hourly pay based on experience.
Comprehensive benefits including health, dental, vision, 401(k), and paid time off.
100% remote work with a collaborative and supportive team.
Ongoing training and opportunities for career growth.
The chance to support a brand that makes a real impact in the fitness world.
Ready to help gyms get stronger with ForgeFit?
We look forward to hearing from you.
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