Customer Service Representative, Buffalo

Customer Service Representative
We are seeking an experienced Customer Service Representative to join our campus dining team.
This Customer Service Representative would work at the dining/retail office.
This is an opportunity to join a great team with an amazing culture.
Join a dedicated university services team as you oversee daily front counter operations and provide exceptional support to students, faculty, and staff.
This is an opportunity to have a direct impact in a collaborative campus environment known for its commitment to service and operational excellence.
The position is a Monday through Friday day position, 40 hours a week, typically 8am to 4:30pm.
Customer Service Representative Benefits & Compensation
Comprehensive health, dental, and vision coverage
Generous paid time off and holidays
Opportunities for career development and internal advancement
Inclusive and supportive workplace culture
Customer Service Representative Requirements & Qualifications
Previous experience in customer service, office administration, or front desk operations
Strong communication and problem-solving abilities
Ability to supervise and train staff, ensuring compliance with established procedures
Availability to work some overtime as needed during peak periods
Customer Service Representative Preferred Background & Skills
Experience working in a university or higher education setting
Familiarity with ID card management systems or campus access procedures
Proficiency with record-keeping and administrative software
Customer Service Representative Day-to-Day Responsibilities
Process account requests, photo submissions, meal plan changes, and balance daily transactions
Provide outstanding customer service to all students, staff, and visitors
Sell plans and accounts, actively participating in marketing and promotional efforts
Services plan participants, reconcile all transactions, and enforce policies and procedures
Manage inventory and supply levels, oversee paperwork scanning, and coordinate card mailings
Liaise with departments for card production, billing, and access requests
Oversee front counter operations in the absence of the Manager, including during after-hours as needed