Customer Advocate, Tonawanda

divh2Imagefirst Route-Based Service Position/h2pFounded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry

97%

ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!/ppThis is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRSTs face to our customers and potential customers./ppPay range: $60,000 - $75,000 + Annual Bonus/ppMonday - Friday 6am-2:30pm/ppResponsibilities:/pulliSupport: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community/liliCustomer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term/liliRoute: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles/liliSales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives/liliProduct Management: load outs, inventories, quality-stains/damage, tape changes/liliProduct Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application/liliLoad truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books/liliUnload Truck: check-in, empty soil carts, weigh carts/liliAccount appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags/liliTruck Maintenance: timely communication of repairs, PM, accidents/liliPaperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements/li/ulpMinimum Qualifications:/pulliMinimum of 3 years of experience within sales or a route sales role/liliMust possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe./liliAbility to lift 25 pounds on a frequent basis/liliAbility to drive commercial motor vehicle for up to 10 hours daily/liliHigh School Diploma or equivalent/liliValid Drivers License and Excellent Driving Record/liliSense of direction/knowledge of area/li/ulpRequired Competencies:/pulliBe Respectful: Value all we come in contact with/liliBe Remarkable: Create a positive moment with every interaction/liliBe Safe: Keep ourselves and those around us safe/liliBe Honest: Be guided by truthfulness in all we do/li/ulpBenefits:/pulliWeekly pay/liliMedical, Dental, Vision/liliPet, Legal, and Hospital Indemnity Insurance/lili401k (match)/liliPaid Time Off Package/liliPaid Parental Leave/liliTuition Reimbursement/liliReferral Program/liliGreat company culture/liliCollaborative team environment/li/ulpEOE / Drug-Free Workplace/ppWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates./p/div