Human Resources Information System Analyst, Glendale

Job Title: HRIS / ServiceNow HRSD Business Analyst
Location:
Glendale, AZ
Duration:
1 year
Work Type:
Full-time with part-time telework (minimum 3 days onsite per week) - local candidates
Job Summary
The ServiceNow HRSD Business Analyst serves as the primary functional expert supporting the ServiceNow Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP SuccessFactors support.
This role is responsible for designing, enhancing, and optimizing HR service delivery solutions within ServiceNow while ensuring alignment with enterprise standards, governance, and compliance requirements.
The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and support continuous improvements to the employee experience.
Key Responsibilities
ServiceNow HRSD (Primary Focus)
Configure, maintain, and enhance ServiceNow HRSD modules, including:
Case & Knowledge Management
Employee Center / Portal
Lifecycle Events
HR Services
Document Management
HR workflows and automation
Serve as the functional owner of the HRSD platform, including roadmap planning, release support, and continuous improvement
Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria
Troubleshoot system issues and perform root cause analysis in partnership with technical teams
Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT)
Identify opportunities to automate and streamline HR workflows
Ensure compliance with HR governance, data integrity, and security standards
HR Process & SuccessFactors Support (Secondary Focus)
Partner with HR Operations, COEs, and business leaders to understand HR processes and support solution design
Perform process mapping, gap analysis, and documentation
Recommend process improvements to enhance employee experience
Support configuration updates, testing, data validation, and troubleshooting in SAP SuccessFactors
Support HR digital transformation initiatives across the employee lifecycle
Required Qualifications
Bachelors degree in Human Resources, Information Systems, Business Administration, or related field
OR
minimum 8 years of related experience
Minimum 3 years of hands-on experience with ServiceNow HRSD, including configuration and module support
Experience creating user stories, functional requirements, test scripts, and acceptance criteria
Strong troubleshooting and root cause analysis skills
Working knowledge of HR business processes and process mapping
Strong communication skills with the ability to translate technical concepts to HR stakeholders
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow HRSD Fundamentals or HRSD Implementation Specialist certification
Experience with SAP SuccessFactors
Experience supporting global HR operations or complex HR environments
Strong analytical skills and attention to detail