Showroom Customer Service - with Japanese Language Proficiency, Los Angeles

divh2Showroom Customer Service

Luxury Goods Valuer (Retail)/h2pWe are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Showroom Customer Service

Luxury Goods Valuers who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply!/ph3Key Responsibilities/h3ulliReplenish and organize stock on the showroom sales floor./liliAssist and serve customers politely and professionally./liliPerform stock take and inventory checks with accurate records./liliMaintain showroom/store cleanliness, visual presentation, and display standards./liliArrange and coordinate delivery items with operations/logistics flow./liliHandle customer follow-ups and basic service communication./liliTake product photos and write clear product descriptions for listings and customer communication materials./liliContinuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations./liliMain duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance./li/ulh3Minimum Requirements/h3ulliCustomer-facing experience in retail, hospitality, service desk, or similar in-person support roles./liliStrong spoken and written English for daily showroom customer service communication./liliJapanese is needed for communication with the manager; JLPT N4 or above is preferred./liliComfort handling luxury items with care and following item-security procedures./liliBasic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates)./liliAvailability for shift-based work, including weekends and peak retail periods./li/ulh3Preferred Qualifications/h3ulliHands-on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling./liliExperience with stock control, reconciliation, and online listing/e-commerce support./liliJapanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match./li/ulh3Compensation/h3ulliStarting salary: USD 4,000 per month for the first 3 months./liliAfter completing 3 months: USD 4,200 per month./liliAfter passing the in-house appraiser test: USD 4,500 per month./liliComprehensive benefits package/li/ulh3Training Program (Overseas Training Opportunity)/h3ulliUpon joining, employees will participate in a 3-month overseas training program (approximately from July to September 2026) in Southeast Asia (Singapore, Indonesia, or Malaysia)/liliMonthly salary will be provided during the training period/liliFull housing support will be covered by the company/liliVisa support will be provided for the duration of the training/li/ulh3Training Details/h3ulliDevelop knowledge of luxury brands and resale market/liliGain hands-on experience in both office and retail store environments/liliLearn product evaluation techniques, including identifying materials, craftsmanship, and authenticity (e.g., tools used, leather characteristics, and distinguishing counterfeit items)/li/ul/div