Msp Technical Account Manager, Glendale

Job Description
Job Description
Technical Account Manager (TAM)
Company:
VIP IT, Inc.
Location:
Los Angeles, CA (Hybrid - Must reside on West Coast)
Job Type:
Full-time
Compensation:
Base Salary:
$72,000
On-Target Earnings (OTE):
$100,000+ (Uncapped Commission)
Benefits:
Medical, Dental, Vision, 401(k), PTO + Holidays
Role Overview
VIP IT is looking for a
client-facing Technical Account Manager (TAM)
who acts as a
trusted advisor
, drives
long-term client success
, and identifies opportunities to help their clients succeed.
This is
not an engineering or escalation role
.
You are responsible for the
health of the account
, not ticket resolution.
You will own a portfolio of clients, lead strategic conversations, and ensure they are aligned with best practices, properly supported, and continuously improving.
Why This Role Matters
Our clients rely on VIP IT to keep their businesses secure, productive, and moving forward.
This role sits at the center of:
Client relationships
Strategic planning
Client Retention
You are the person clients trust to answer:
'Are we in a good place?'
'What should we be doing next?'
'Where are we at risk?'
What You'll Do
Client Relationship & Account Ownership
Serve as the
primary point of contact
for a portfolio of clients
Build strong relationships with stakeholders and decision-makers
Own overall
client satisfaction, retention, and engagement
Lead structured client communication and follow-ups
Quarterly Business Reviews (QBRs) & Strategy
Plan, schedule, and lead
Quarterly Business Reviews
Review performance, risks, roadmap, and opportunities
Provide clear, business-focused recommendations (no sales jargon)
Align technology strategy with client business goals and budget
Account Planning & Roadmapping
Build and maintain
account plans and technology roadmaps
Identify gaps in:
Security
Backup & disaster recovery
Infrastructure standardization
User experience
Translate findings into
clear recommendations and proposals
Revenue Growth & Retention
Identify and drive:
Upsell opportunities when they help the client
Cross-sell initiatives when they help the client
New MRR growth when it is best for the client
Ensure proper
stack alignment and standardization
Actively reduce churn by addressing risks early
Collaborate with leadership on account strategy and growth plans
Internal Coordination
Partner with Service Desk and Project teams to:
Ensure alignment with client expectations
Support smooth delivery of projects and changes
Advocate for clients internally while maintaining operational alignment
Documentation & Accountability
Maintain accurate records of:
QBRs
Meeting notes
Account plans
Key client initiatives
Track and follow up on all commitments
What Success Looks Like
First 90 Days
You own a defined set of accounts and key relationships
You've completed multiple QBRs
Clients clearly understand your role and value
You've identified early opportunities and risks within your accounts
What You Bring
Must-Have
3+ years in a
client-facing IT role
(TAM, vCIO, Account Manager, or similar)
Strong ability to
run structured client meetings and QBRs
Proven ability to
build trust and manage relationships over time
Experience identifying and closing
upsell / growth opportunities
Solid understanding of:
Microsoft 365 environments
Managed IT services models
Security and infrastructure best practices (high-level)
Strong organizational and follow-through skills
Ability to manage multiple accounts without losing detail
Nice-to-Have
Experience in an MSP environment
Familiarity with RMM/PSA tools (ConnectWise, Autotask, Ninja, etc.)
Exposure to compliance, security frameworks, or audits
Certifications (Microsoft, CompTIA, etc.)
Schedule
Monday-Friday, standard business hours (flexible for client meetings)
Occasional local travel within the greater Los Angeles area for onsite meetings