Customer Care Associate, Piermont

We are seeking a Customer Relations Associate.
This is a full-time position at our Irvington, NY office.
You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers.
We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer.
We want to always go above and beyond in assisting our customers.
Position Overview:
Full-Time Position: Mon-Fri 9AM-5:30PM
On-site in our Irvington, NY office
Key Responsibilities:
Correspond with customers via Gorgias and ensure tickets are answered on-time and with excellent customer service.
Have a working knowledge of current Electric Picks products and procedures
Process returns and exchanges via Loop as needed
Process customer repairs as needed
Support over business with goal tracking and reporting
Our Ideal Candidate:
Youre someone who is jewelry obsessed!
2 years of customer service experience
Shopify, Gorgias, & Loop experience a plus
Excellent communication skills
Organized
Reliable
Ability to work independently
Careful attention to detail
Desire to work in a startup environment
Ability to be both a self-starter and a team player, multitask and thrive in a fast environment
Positive and Energized