Sales Support & Customer Service Representative, Essex

Description:
About Gordini USA Inc.
Gordini USA Inc. is a leading designer and distributor of performance gloves, socks, and accessories for outdoor, work, and lifestyle markets.
We partner with major retailers, specialty stores, and e-commerce platforms nationwide.
We're passionate about quality products, strong relationships, and exceptional service.
Position Summary
We are seeking a detail-oriented and customer-focused Sales Support & Customer Service Representative to join our growing team.
This role supports our sales management while serving as a customer service representative.
Key Responsibilities
* Sample coordination, creating sales rep distribution lists, and preparing shipments.
Fielding sales representative sample requests for customers
* Support Sales Management and Representatives with weekly sales comparison reports
* Trade show planning and coordination
* Sales Meeting coordination and planning twice a year
* Coordinate with internal teams, including Sales, Accounting, and Warehouse, to resolve issues
* New Product set-up and maintenance of customers' portals, fulfill image and product information requests.
* Respond to customer inquiries regarding orders, pricing, product availability, and shipping
* Handle returns, credits, and order changes as needed
* Provide proactive, professional communication to ensure customer satisfaction
Requirements:
Qualifications & Skills
* 2+ years of experience in customer service, sales support, or order management (apparel/consumer goods preferred)
* Strong attention to detail and organizational skills
* Excellent written and verbal communication skills
* Comfortable working with ERP systems, Excel, and Microsoft Office
* Ability to multitask in a fast-paced environment
* Team-oriented with a positive, solution-driven mindset
What We Offer
* Competitive Salary aligned with experience
* Comprehensive health benefits
* 401 (k) with company match
* Paid time off and holidays
* Employee discounts on Gordini gear
Equal Opportunity Employer, including disability/protected veterans
Compensation details: ***** Hourly Wage
PIadd*******c****************